Foss analytics Recruitment 2022 | Field Service Engineer | Diploma / B.tech | November 2022 |
Company Name :- Foss analytics
FOSS is known throughout the world for efficient, analytical solutions that help to improve both food quality and safety in the global food market. And we are playing an increasingly important role in ensuring optimal use of valuable agricultural resources and have created groundbreaking innovations throughout the years in analytical technology.
Positions :- Field Service Engineer
Job Location :- Punjab, Haryana, Jammu & Kashmir, and some part of Rajasthan.
Salary :- Not disclosed
Qualification / Experience :- BE/Diploma in Instrumentation/Electronics and preferably minimum 1-2 years of Field Service experience.
Roles & Responsibilities :-
- Ensure that all incoming support incidents are handled and logged into the CRM system.
- Support the Service Director in the work within the service department
- Install, Commission, Maintain and repair FOSS Instruments in the field
- Handle first line customer calls and successfully resolve via phone technical support or remote diagnosis tools
- Act as 1st Line support for Distributors in the region.
- Identify further course of action for any escalated incidents.
- Liaise with the customer administration team to advise on escalations.
- Internal reporting – complete all SR’s assigned in a timely and accurate manner
Apply Link :- Click Here
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